1. Begin by browsing to the Festival of the Sound's homepage, www.festivalofthesound.ca

2. Click on the "Buy Tickets Online" button to proceed to the secure ticket buying site.

3. You will see a list of the summer's events that can be purchased online. To view the program click the name of the concert. To proceed to purchasing, click the BUY button to the left of the concert's name.

4. After reading the concert's program and deciding to purchase tickets, click on the BUY TICKETS TO THIS EVENT button at the bottom of the window.

5. Select the BUY button to the left of the concert’s name.

6. A map of the venue will appear to select seats. Please note that you cannot select seats by clicking on the map.

7. Select the section of the performance hall that you would like to sit in from the drop down menu.

8. Specify the number of seats you are wanting to purchase from the drop down menu. Then click the FIND BEST SEATS AVAILABLE button.

9. The best seats available will appear highlighted on the map, in this case, Box R4. If you are wanting a different choice, click the FIND NEXT BEST SEATS button. At any point if you would like to request a specific seat, please call the Festival Office at 1-866-364-0061.

10. The seats highlighted on the map have moved to Box R6, as they are the next best available. Continue this process until you find seats you are happy with.

11. Using the drop down menus, specify whether the ticket holder is eligible for any discounts, such as Senior or Student, or if it is a Regular ticket. The Primo code specifies the higher price point for tickets in the Orchestra or Mezzanine of the venue, rather than Balcony or Chorus seats. Then click the ADD TICKETS TO SHOPPING CART button, to proceed with the order.

12. Your tickets will appear in your shopping cart, with the service and handling fee ($1 per ticket to a maximum of $4). This fee is the same that you would incur for phone orders. At this point you either have the option to add more tickets to different events, add a donation to your order, or check out. Next, we will show you how to add a donation to the order.

13. To make a donation, specify the campaign from the drop down menu, enter the amount of the donation, the program recognition name, and whether you would like to be listed as anonymous or not. Once complete, click ADD DONATION TO SHOPPING CART. Donations are gratefully received, and tax receipts will follow in one to two months by mail.

14. Your shopping cart will now show all your tickets, your donation, and the order fee, and will be totalled at the bottom of the window. After verifying that the contents of the cart are correct, click the GO TO CHECKOUT AND MAKE PAYMENT button to finalize the order.

15. If you have not logged in yet and are currently browsing anonymously, the system will require you to either log in, or create a new patron account. The contents of your shopping cart and your selected tickets will be held throughout this process, and you will not have to repeat any steps. Select the NEW PATRON option if you have not purchased tickets from us online.

16. A blank fillable form will appear.

17. Fill in all the required and applicable fields on the form with your information and click the SUBMIT button at the bottom of the form.

18. You will either continue with your order or you will reach this window stating that your email is assigned to another patron. This will occur if you have purchased tickets from us over the phone and the computer system already has your email address attached to your previous patron record. You should proceed by requesting your password.

19. Enter your email address into the box and click the EMAIL ME MY PASSWORD button.

20. The website will then direct you to the login window, informing you that your password has been sent to your email address. Please check your email account, a notice will arrive momentarily.

21. You will receive an email with a temporary password and some information. Copy the password from the email and move back to the ticket window browser and enter into the login panel.

22. You must now update your password to something that you will remember. Complete the steps and click SAVE NEW PASSWORD.

23. You will arrive at the patron window that displays basic online sales information. To return to your previous order and checking out, click the DISPLAY MY PAST SHOPPING CARTS button.

24. To view your previous cart, click the SHOPPING CART button, or to checkout click the CHECKOUT button to the right.

25. Enter your credit card payment information into the window.

26. Feel free to enter any additional order notes that you may have. Check the box that accepts the terms and conditions, and the CLICK TO CONTINUE button. You will reach a window that asks you submit and then you are done! You can expect to receive your tickets in the mail within a week or two. If at anytime you have questions or issues please call us at 1-866-364-0061.