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FAQ

Here are some of the most common questions we are asked. A number of frequently asked questions are also covered on the Etiquette page. If you don't find the answer here, just give us a call or email.

 

What forms of payment do you take?
We accept cash, checks, Visa and MasterCard. Please note that credit card vendor fees reduce the amount of income that we receive by as much as 5%.  Please consider paying via cash or check when possible.

Are your venues handicap accessible?
Yes, all of our venues are ADA compliant and handicap accessible. Please alert the box office of any special needs when you purchase your tickets.

Can I bring my child to the performance?
All of our events are family friendly. Please use your own judgement about the ability of your child to sit through a 2 hour performance. All persons, regardless of age, must purchase a ticket, even if they sit in your lap. If your child makes a disturbance at a concert, please be considerate of your fellow patrons and remove your child from the auditorium.

I can't make the concert. What do I do?
Festival of the Sound does not provide refunds.  If you are not going to be able to attend the concert you may return your tickets, if we are able to resell them, for a tax-deductible credit. You may exchange tickets from one concert to another within the season or for a gift certificate by calling at least 24 hours in advance. A $1 exchange fee is applicable to each ticket.

What time does the concert start?
All concerts start promptly at published times, printed on your ticket. Latecomers will be seated at the discretion of the house manager, and may be seated in locations other than those with which they are ticketed. Please arrive early to park your car and find your seat.

How long is the concert?
Concerts vary in length. However, most concerts last between an hour and 45 minutes and 2 hours, including a 15 minute intermission.

Can I take a photo or video of the performance?
Leave cameras and recording devices at home. They aren't permitted at any of our concerts and may be confiscated by ushers. And... please turn of cell phones and pagers before the concert begins.

Can I buy a CD of the performance?
Though we record the concerts for archival purposes we unfortunately do not offer them for sale.  However, many artists bring recordings which are available for purchase at intermission and after the concert along with a number of other Festival of the Sound items.

How do I advertise in your brochure or program book?
Advertisements in our brochure and  program are a great way to reach a great audience. For more information, contact the Festival of the Sound office via email.

Do you know any musicians who can perform at my...?
We do know a lot of musicians and can make some referrals. However, we do not book artists for private events. If you'd like to talk to us about musicians we know and like, give us a call.

How can I perform for the Festival of the Sound?
We typically present rising and established artists of national and international repute. Seasons are programmed between a year and two in advance. We encourage artists to have their agents submit hard copy press kits with media for consideration to the attention of “Programming.” Artists serving as their own agent are urged to seek representation. Due to the volume of submissions, the receipt of materials will not be acknowledged and materials will not be returned.